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The Pavilion Hotel Sandakan, Sandakan
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Key details
About the Hotel
Block A3, Bandar Labuk Jaya, Mile 7, Labuk Road,
Sandakan,
Malaysia,
90000,
Sabah
The Pavilion Hotel is a contemporary hotel located in Bandar Labuk Jaya, just 0 milesinutes from Sandakan Airport. It offers convenient access to major attractions, including the Sepilok Orang Utan Rehabilitation Centre, situated 0 milesinutes away. The hotel features modern amenities designed for both business and leisure travelers. Its unique offerings include a reflexology center and spacious event facilities.
Location
Situated within proximity to local landmarks like the Sandakan Memorial Park and Puu Jih Shih Temple, the hotel provides convenient access to both cultural sites and commercial areas. A complimentary roundtrip airport shuttle enhances accessibility for guests. The hotel is also strategically placed for easy travel to various key tourist destinations in the region.
Rooms
The hotel comprises 90 air-conditioned rooms, each fitted with modern conveniences. Rooms include flat-screen TVs, personal safes, minibars, and private bathrooms with complimentary toiletries. Guests can expect a comfortable stay enhanced by wooden flooring and various room sizes to accommodate different needs. Free wired internet is also available in all rooms.
Eat & Drink
Pine Café, located at the lobby level, serves a variety of Malaysian, Western, and Chinese dishes at reasonable prices ranging from RM 7 to RM 55. The buffet breakfast and lunch are well-received, along with an extensive à la carte dinner menu. The restaurant is designed to cater to diverse tastes, making it a popular choice for both guests and locals.
Leisure & Business
The Pavilion Hotel features a ballroom on the 7th floor, capable of hosting up to 180 guests for events such as weddings and conferences. There are also two well-equipped meeting rooms on the first floor with audio-visual equipment and high-speed internet access, ideal for business meetings, presentations, and product launches. Additionally, the hotel offers a reflexology spa for guests looking to unwind.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
The on-site restaurant served tasty meals at reasonable prices, perfect for a satisfying experience without the fuss.view full review
Comfortable Sleep!
The bed was incredibly comfortable with soft pillows that made it hard to get out of bed each morning.view full review
Spacious Bliss!
The bathroom was a nice size, allowing for a relaxing experience with plenty of room to move around.view full review
Prompt Assistance!
I was impressed by how quickly the staff provided a hairdryer when mine wasn't working, ensuring my comfort.view full review
General
No smoking on site
Free Wi-Fi in public areas
Parking
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Dining
Restaurant
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's menu
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Spa & wellness center
Head massage
Full body massage
Foot massage
Room features
Air conditioning
Soundproofed rooms
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Block A3, Bandar Labuk Jaya, Mile 7, Labuk Road,
Sandakan,
Malaysia,
90000,
Sabah
Map view
Block A3, Bandar Labuk Jaya, Mile 7, Labuk Road,
Sandakan,
Malaysia,
90000,
Sabah
City landmarks
Mile 8 Jalan Labuk Taman Rimba
Sandakan Memorial Park
2.2
mi
Mile 8
Sandakan Crocodile Farm
2.4
mi
Crocodile Point
1.2
mi
Orangutan Statue
1.5
mi
Sin Tai Fung Mini Market
1.5
mi
Memorial Park Exhibition Pavillon
2.2
mi
Laughing Buddha Temple
2.3
mi
Unnamed Rd 90000 Sandakan Sabah
Sandakan Rainforest Park
2.3
mi
War Memorial Plague
2.3
mi
Labuk Bay Proboscis Monkey Sanctuary
2.5
mi
Gereja Presbyterian Sandakan
2.6
mi
Mile 4 Wet Market
2.7
mi
Letat Wet Market
2.7
mi
Kim Fung Market
2.7
mi
Mosque
Masjid Jannatun Naim
2.8
mi
Church
True Jesus Church
2.8
mi
Mosque
Masjid Assyakirin
2.8
mi
Kampong Buli Sim Sim
2.8
mi
Chinese Cemetery
2.8
mi
Church
Geraja Basel Malaysia Sibuga
2.8
mi
Japanese Cemetery
2.8
mi
Masjid Nurussyakirin Taman Indah Jaya
2.8
mi
Basel Church Sibuga
2.8
mi
Market
Pasar Taman Mawar
2.9
mi
Pagoda
Puu Jih Shih Buddhist Temple
4.2
mi
Ace Korea Mart
9.1
mi
Mall
Giant Superstore Sandakan
9.2
mi
Tyng Shopping District
9.4
mi
Sibuga Jaya Wet Market
10.3
mi
Nearby
Crocodile Point
600 ft
Restaurants
Hameed curry house
400 ft
Batu 7
Selera Nusantara
700 ft
Jalan Ranau - Sandakan
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Friendly staff
Great location
Rooms smell bad
Facilities need improvement
6.8/10
Nice
Rooms
5.6
Location
8.0
Service
8.8
Dining
5.5
Guest reviews
6.8/10
based on 15 review
7.5
7.5/10based on 446 review
Tom
United States of America,
September
2024
6.2/10
I had a mixed experience at the hotel. While the location is convenient and the service from the staff was excellent, the rooms left much to be desired as they seemed outdated and had a lingering smell of cigarettes. The dining options were a bit limited, and I wished there were more choices available. Overall, it’s a decent place if you're looking for a budget stay close to the airport, but it definitely needs some improvements.
Rooms
5.0
The rooms were quite old and in need of major renovation. Unfortunately, there was a noticeable smell of cigarettes, which was off-putting.
Service
9.0
The staff was very friendly and offered excellent cooperation, helping us switch to a room with a window, which was great.
Location
7.0
The location was good, being close to the airport with plenty of nearby food shops, but not very close to downtown.
Dining
5.0
Dining was okay with a different menu every day, although the portions were small, and I often had to wait for refills.
Facilities
6.0
The facilities weren't the best, but they were acceptable for a short stay.
Jim
United States of America,
September
2024
7.4/10
I really enjoyed my stay at this hotel. The rooms were comfortable and nicely furnished, although I did notice a faint smell of smoke even on the non-smoking floor. The service was excellent; the staff were incredibly helpful and friendly. The location is quite convenient, being nearby to the airport and having various shops and cafes within walking distance. On a downside, the air conditioning was a bit loud at times, which was a little distracting during the night.
Rooms
7.0
The room was comfortable with a nice bed and sheets, but there was a lingering smell of smoke despite being on a non-smoking floor.
Service
9.0
The service from the receptionist was great; they were very friendly and helpful throughout my stay.
Location
8.0
The hotel is conveniently located near the airport, and there's an array of coffee shops and food options within walking distance.
Dining
7.0
The buffet selection was nice, and during my stay they offered free lunch instead of breakfast, which was a pleasant surprise.
Facilities
6.0
The facilities were decent, but there weren't many dining options available other than on Friday nights.
Matt
United States of America,
August
2024
7.4/10
I had a mixed experience at the hotel. On the plus side, the staff was exceptionally friendly and helpful, making my stay enjoyable. The location was also great, being close to the airport and various dining options. However, the rooms left a bit to be desired, smelling of cigarettes, which made it less comfortable than I had hoped. Overall, it's a decent value for money, but the room experience could really use some improvement.
Rooms
5.0
Sadly, the rooms didn't smell great due to past cigarette use, which was quite off-putting. I expected a fresher environment.
Service
9.0
The service was fantastic, with staff going out of their way to assist us, especially in connecting with local tour operators.
Location
9.0
The location was very convenient, close to the airport and filled with shops and restaurants, making it easy to find good food.
Dining
7.0
The dining options were nice and delightful, especially appreciated during RMCO when they offered free lunches and dinners.
Facilities
7.0
The facilities were okay, but nothing particularly extraordinary stood out.
Friendly staff
Rooms smell bad
Greg
United States of America,
August
2024
7.0/10
Overall, the hotel provides a decent stay with clean rooms and a friendly staff, although it has some drawbacks in terms of dining options and room size compared to nearby hotels. The location is convenient for getting around, but it is a bit far from downtown. The value is reasonable for what you get, but it has certain areas that could definitely be improved.
Rooms
7.0
The rooms were clean and relatively comfortable, but I did notice they were smaller compared to other hotels at a similar rate.
Service
9.0
The staff were very helpful and polite, especially in assisting us with contacting a local tour operator. They also addressed my concerns about the smoke smell in my room and promptly offered me a different room.
Location
8.0
The hotel is in a convenient location with coffee shops around and close to various eateries, although it's not very close to downtown, so some planning for accessibility is needed.
Dining
5.0
Dining options were a bit basic, and I found the offerings running out quickly during mealtimes, which meant waiting for staff to refill the bowls. However, it was nice that they had a different menu each day to keep it interesting.
Facilities
6.0
Facilities were decent, but not particularly luxurious or modern. While they had the essentials, it seemed like they were lacking in certain amenities you'd expect.
Franklin
United States of America,
August
2024
7.4/10
The hotel is conveniently located near the airport and has plenty of dining options around. The rooms are quite small and felt a bit too enclosed without any windows, which made for an interesting sleeping experience. The staff were incredibly friendly and helpful, really enhancing my stay. However, the breakfast didn't quite meet my expectations.
Rooms
6.0
The rooms were small and didn't have windows, making it feel a bit like sleeping in a box. However, they were clean and had almost complete facilities.
Service
10.0
The service was outstanding! The staff were very polite and went out of their way to assist us, especially in finding a local tour operator.
Location
9.0
The location is great, really close to the airport and surrounded by shops and restaurants, making it very convenient.
Dining
5.0
The dining experience was average. While the breakfast buffet had different menus every day to keep things interesting, it was still below my expectations.
Facilities
7.0
The hotel had decent facilities, although I didn't utilize them much during my stay. The essentials were all there, but nothing particularly stood out.
James
United States of America,
August
2024
6.4/10
I had a mixed experience at the hotel. The location was great, just a stone's throw from the airport and surrounded by various food shops. The staff was incredibly friendly and helpful, which made my stay more pleasant. However, the room was disappointing with lingering cigarette odors, and the dining situation could definitely use some improvement. Overall, it was fairly priced given its proximity, but there are notable areas for improvement.
Rooms
5.0
I was quite disappointed with the room as it had a lingering smell of cigarettes, which made it uncomfortable.
Service
9.0
The staff was very helpful and friendly, especially when it came to assisting with local tour operators.
Location
7.0
The hotel is in a good location, close to the airport and surrounded by many eating options, but not really near downtown.
Dining
5.0
The dining was just okay; I noticed that the breakfast wasn't ready on time and some items were frequently running out.
Facilities
6.0
The facilities were decent, but nothing particularly stood out as excellent.
Kevin
United States of America,
July
2024
6.2/10
My stay at the hotel had its ups and downs. On one hand, the location was decent for accessing restaurants and shops, and the staff were genuinely friendly and helpful. On the other hand, the room I stayed in left a lot to be desired in terms of cleanliness and comfort, which made the experience less enjoyable overall.
Rooms
5.0
The room was not very clean and had a strange smell of smoke, despite being on a non-smoking floor. It felt more like a prison cell than a welcoming space.
Service
9.0
The staff were wonderful and really great value for money. They were friendly and provided excellent help in locating a local tour operator.
Location
8.0
The hotel was accessible to several restaurants and a mini market, which was quite convenient during my stay.
Dining
5.0
I found the dining experience to be quite basic and not very impressive. The breakfast options were pretty limited.
Facilities
6.0
The facilities were average, nothing stood out as exceptional or memorable.
Charles
United States of America,
July
2024
6.4/10
My stay at the hotel had its ups and downs. The location is quite convenient, close to the university and a short drive to dining areas. The staff were exceptionally friendly and even upgraded our room. However, I was disappointed with the room itself, as it smelled like smoke and lacked a window, making it feel quite claustrophobic. Overall, the place is decent but could use some improvements, especially regarding the rooms.
Rooms
5.0
I was disappointed with my room because it smelled of smoke despite being on a non-smoking floor, and it didn’t have a window, making it feel like I was sleeping in a box.
Service
9.0
The service was a highlight of my stay; the staff were friendly and very helpful, upgrading us to a room with a window after I complained.
Location
8.0
The location is convenient, being outside of Sandakan City Center, which makes it easy to access the university areas and various dining spots for those who drive.
Dining
5.0
The dining options were quite basic and limited, especially for western dishes. It wasn't the best spot for tourists since there weren't many restaurants nearby, so a car is definitely needed.
Facilities
6.0
I didn’t have a chance to explore the facilities much, but they seemed basic and didn’t stand out during my stay.
Ruth
United States of America,
July
2024
7.0/10
I had a mixed experience at this hotel. The location is convenient, just a stone's throw away from the airport and plenty of food options. However, the room was quite disappointing due to the persistent smell of cigarette smoke, which made it tough for my baby to sleep. The staff was friendly and helpful, but I wish the dining options had a bit more variety. Still, the spaciousness of the room was a nice touch, which added a bit of comfort to our stay.
Rooms
5.0
The room was bright and spacious, but unfortunately, it had a strong cigarette smoke odor that disrupted my son's sleep.
Service
8.0
The staff members were very friendly and helpful, making my interactions pleasant overall.
Location
9.0
The location is great, very close to the airport, and there are lots of food shops nearby.
Dining
6.0
The dining options were okay, but I found the variety quite lacking during breakfast.
Facilities
7.0
While the facilities were decent, I felt they could improve on dining variety and room conditions.
Convenient location
Cigarette smoke smell
Ronnie
United States of America,
June
2024
7.0/10
I had a pleasant stay at this hotel located conveniently near the airport. The rooms were quite clean and comfortable, although they felt a bit outdated. The staff were wonderful and made my experience enjoyable. However, I found the dining experience lacking a bit in variety, which was disappointing. Overall, it was a good value for money, but there were a few areas that could use improvement.
Rooms
7.0
The rooms were clean and comfortable, though somewhat outdated.
Service
9.0
The staff was very friendly and accommodating, which was a highlight of my stay.
Location
8.0
The location is very convenient being next to the airport, which I appreciated for my travels.
Dining
5.0
The dining experience could use improvement as the breakfast options weren't as varied as I had hoped.
Facilities
6.0
Facilities were decent, but nothing stood out as exceptional.
Friendly staff
Outdated rooms
Richard
United States of America,
May
2024
7.0/10
I had a pleasant stay at this hotel, which was clean and comfortable, with friendly staff who were always ready to help. The location was quite convenient, being close to several restaurants and just a short drive to the airport. However, I found the dining options to be a bit lacking in variety. Overall, it offered good value for money, but there are definitely areas for improvement.
Rooms
7.0
The room was basic but had everything I needed and was kept clean during my stay.
Service
9.0
The front desk staff were very pleasant and offered to drive me to the airport, which was really nice.
Location
8.0
The hotel is conveniently located nearby the airport and accessible to restaurants and a mini market.
Dining
5.0
The dining options were okay but didn't have much variety. I was also a bit disappointed that breakfast was quite limited.
Facilities
6.0
The facilities were decent, but nothing too exceptional stood out during my visit.
Hank
United States of America,
May
2024
6.6/10
I had a mixed experience at this hotel. The location is decent, with plenty of options for food nearby and proximity to the airport, but the rooms left something to be desired in terms of cleanliness and condition. The service was friendly and helpful, which I appreciated. Overall, it's a budget-friendly choice, but not without a few downsides.
Rooms
5.0
The rooms were not very clean and seemed to be in bad condition, plus I encountered some occasional loud sounds from the air conditioning.
Service
9.0
The staff were wonderful and very friendly, always eager to help us, especially when we needed assistance contacting a local tour operator.
Location
7.0
The location was good, as it was nearby to the airport and had plenty of shops for food within reach, but it's not close to downtown, so accessibility needs to be planned well.
Dining
6.0
The dining experience was decent with a different menu each day, but it could use some improvement in terms of consistency, like refilling food options more often.
Facilities
6.0
The hotel offered some basic facilities, which were okay, but nothing luxurious stood out.
Mario
United States of America,
May
2024
6.6/10
I had a mixed experience at this hotel. On one hand, the location was quite convenient—near the airport and with plenty of food options nearby. However, the rooms felt a bit cramped and didn't have a pleasant smell, which affected my overall comfort. The service was friendly and accommodating, but I expected a bit more for the price I paid.
Rooms
5.0
The rooms were slightly small and didn’t have a window, making it feel like I was sleeping in a box. They also had a bit of an odd smell, which was a downside.
Service
8.0
The staff were very friendly and even offered to drive us to the airport, which I appreciated. Their service truly enhanced my stay.
Location
9.0
The hotel is located nearby the airport and has plenty of shops and food options around, which made it quite accessible and convenient.
Dining
6.0
Dining was below expectations—it seemed like the options were limited and repetitive. However, I appreciated the effort to provide take-away options.
Facilities
5.0
Unfortunately, I didn’t notice any standout facilities that impressed me during my stay.
Bobby
United States of America,
May
2024
6.6/10
I had a decent stay at this hotel. The rooms are clean and provide the essentials, though they are a bit smaller compared to others in the same price range. The location is convenient, especially being near the airport and several eateries. However, the dining experience wasn’t great, as the options were limited and slow to replenish. Overall, it offers good value for money, but there’s definitely room for improvement.
Rooms
7.0
The room was basic but had everything I needed and was clean, although it felt smaller compared to nearby hotels at the same rate.
Service
7.0
The service was mostly pleasant, especially the front desk staff. They promptly responded to my complaint about a smoke smell and offered me another room, but I did wait almost 30 minutes for the resolution.
Location
8.0
The hotel is not close to downtown, but its proximity to the airport and several eateries was a big plus.
Dining
5.0
The dining experience was okay but not great; the food was served in small bowls and ran out quickly, requiring waits for refills.
Facilities
6.0
Facilities were satisfactory, though nothing stood out as exceptional.
Jeffrey
United States of America,
April
2024
6.8/10
I had a mixed experience at this hotel. On the positive side, the staff were really friendly and helpful, and I appreciated the upgraded room with a window. The location is decent since it's close to the university and some dining areas. However, the room I originally booked didn’t match what was shown in pictures, and the noise from slamming doors was a bit disruptive during my stay.
Rooms
7.0
I found the room comfortable, but the picture showed a different setup. Plus, the constant slamming of doors from neighboring rooms was quite bothersome.
Service
9.0
The service was commendable, especially when they helped us reach a local tour operator and upgraded us to a room with a window.
Location
7.0
The hotel is reasonably located, close to the university and dining areas, but it could be a bit tricky for those without a car.
Dining
5.0
The breakfast buffet was quite basic with not much selection, especially for Western tastes. It wasn't the highlight of my stay.
Facilities
6.0
Facilities were adequate but nothing extraordinary. The hotel didn't have amenities that really stood out.